Recently had my roof replaced. Roofer informed me of termite damage saying he would have to replace damaged wood. I contacted Terminix who sent a rep William Brieva to my house days after calling. I explained having insurance contract with Terminix for many years and wanted some compensation for the termite damage. After roof installation I was forwarded to district rep. Ronny Chica who basically told me there was nothing Terminix could do because damaged wood was not saved. I informed Mr Chica the roofing company explained it was recent damage within a year or so, said they’ve replace hundreds of roofs in Miami over the years and know types of wood damage and generally when it happened. I called Terminix to send rep to inspect before bad wood was replaced and tar paper was installed, but was told it would be a couple days. Roofing company said they could not wait and took pictures which they forwarded to me.
I feel this is a blow-off of a long time customer who has spent thousands of dollars for termite insurance over the years. My contract renewal is now due, if not contacted I will cancel with terminix and contract with either Truely Nolen or Orkin if my issue is not satisfied.