My complaint is that I contacted the company 3 different times to receive an all clear in the mail. The 1st time I was told it would take 5-7 business days and never received anything, the 2nd time I called I was told I would receive it in 2-3 business days never received anything. I called today 3-23-20 and was told that your company doesn’t mail anything like an all clear letter. Why I wasn’t told that with my 1st call. I am very disappointed that I was misled and I am angry that I was given the run around and not told this in the beginning. Thank you for your time and for your service to us.