[Due to length of submission, excerpts only.] I have no doubt these are real stories from real people. I want you to know, that in my opinion, you are providing an invaluable public service by warning people of how the largest pest control company in the world all too commonly treats its customers. I should know. I used to work for Terminix as a branch manager. It’s not that Terminix employees are inherently dishonest; it’s just that the ability to properly perform their duties are hampered by unrealistic expectations, a shortage of resources, and an overall lack of proper training.
I am not proud that I sent untrained and disgruntled employees to the homes of our customers in possession of highly-toxic chemicals. I still feel bad about having to “parrot” the company line to get out of paying for damages and shoddy work common sense would dictate we were liable for. I knew I was being dishonest when I was forced to fabricate lies about how the termite damage to a customer’s home was not the fault of our negligence, when indeed I knew otherwise. I couldn’t take it anymore, and I finally gave up and quit.