My husband worked for Terminix until a month ago. Yes, the techs miss appointments, and a lot of them do NOT know what they are doing. Why? Because they are given false information from their superiors who are into NUMBERS, NUMBERS, NUMBERS. They are supposed to make 14 stops in an 8-hour day, try fitting quality work plus driving time in there. You are lucky if you can stay 10 minutes per stop. He finished out last month, and they withheld his paycheck from him, too. He just picked it up today….a whole whopping $21 for 2 weeks worth. They say it is their “policy” when someone quits. We are pursuing this further.