My issue is with their billing system. Account and Contract set up the end of September 2022. First payment no issue at all. Everything charged correctly as it should be. Next month (October) is when issues started.

Apparently the company is having IT issues when processing payments. Also, they cannot process payments for termite services and pest control payments at the same time from what I am told. So, they want me, the customer to call them when incorrect amount listed in contract is charged and tell them to process the other amount at the same time so I won’t be in arrears!! What? It’s been three months and you haven’t corrected issue yet?

Had one representative tell me they’ve seen this before and it was a year later they sent invoice to correct the payments in arrears, which was their company issue.

Unfair and improper business practices.

Oh, and the customer representatives don’t have phone numbers to contact anyone in the corporate offices. They communicate by email. If you ask for corporate staff email, they also don’t have that.