I worked for the commercial side of the company as a salesman. We were constantly told to charge customers more or tell them we had a sale but still charge them full price. My manager would have us charge larger accounts double because “they have the money”. So many customers would complain about having pest issues. Turns out techs weren’t completely services but Terminix was still charging for these services even though management was made aware of the problem. This company doesn’t care about customers. They will break whatever law they please and rip off anyone… they just sweep everything under the rug. Really unethical place.
During the month of December 2020, I tendered my formal 2week notice of resignation from my position as Pest Service Manager. My resignation was sent via email to Jeff Storck, Josh Coble, Steve Jarrell and Dan Zaccagino. Upon receipt of my notice, Steve Jarrell and I had a conversation, and he stated he would ask Josh Coble about making sure I’d be compensated for my unused vacation time.
Jarrell never discussed the matter further and several weeks after my departure, I sent emails to Kim Scott and Lance Martin, and instead of them responding, they had Dan Zaccagino reach out to me. Dan informed me that although I’d resigned in 2020, my last date of employment was January 4, 2021 and therefore, my vacation hours would not be honored.
With this being Terminix’s policy, why didn’t someone in the original email chain alert me of the fact? During my tenure at Terminix, I never took a day off and even when I requested vacation, during my wife’s heart procedure, I still worked every single day. Josh Coble can attest to this, as he saw me on our daily cadence. I also received an Equity Grant, for my hard work and due diligence to our customer base and to Terminix. Terminix has also recalled the unrestricted stocks I received. Is this how you treat your employees? Every month, I’d listen to Kim Scott speak about the FAMILY of the Terminix Nation, I guess I was the unwanted BLACK stepchild.
Now as for the reason for my unexpected departure. Albert “Calvin” Beadle was not only a co-worker, but in fact someone I considered to be family. Mere words can’t express my horror at hearing my friend, calling me vile names (Motherf—king Black Bast–d) in front of an associate. My initial reaction was to lash back at him, but I choose to take the higher ground and walk away.
Later that day, I spoke with Calvin and again was taken back by his vile language, which I realize now was done to trigger a physical confrontation. This did not happen, and I walked away when Calvin said he pretended to be my friend and could never befriend a “NEGRO”. I’m sure he wanted to say a racial slur, but there again, he wasn’t sure how I’d respond. A person can only take so much.
I often wondered why the associates treated me with disdain and sometimes visible hatred, now I know they were being influenced by Calvin Beadle. No matter how hard I tried to show them they refused to accept me, and it was due to my color. I’m sure upon receipt of this complaint, Beadle will summon his team of hate mongers and they will lie to save his reputation.
I also am aware that the Branch was on point to meet the metrics and make bonus, which I feel that I’m also entitled to. A search of my employment status revealed that my status is “FURLOUGHED”! Let’s take a look as to why? Could the loss of a Service Manager affect the bonus? I would venture to say YES! Apparently, the South Division is being deceptive and hiding information from upper management. My final day was January 4, 2021, why was I being shown as furloughed?
I spent 33 years of my life serving the citizens of Arkansas, as a Police Lieutenant, in Little Rock, Arkansas and have never been mistreated like I was at Terminix, due to HUE!
During the month of December 2020, I tendered my formal 2week notice of resignation from my position as Pest Service Manager. My resignation was sent via email to my chain of command. Upon receipt of my notice, The branch manager and I had a conversation, and he stated he would ask the RD about making sure I’d be compensated for my unused vacation time.
He never discussed the matter further and several weeks after my departure, I sent emails to the President of Terminix residential, and instead of her responding, she had the Division HR Manager reach out to me. He informed me that although I’d resigned in 2020, my last date of employment was January 4, 2021 and therefore, my vacation hours would not be honored.
With this being Terminix’s policy, why didn’t someone in the original email chain alert me of the fact? During my tenure at Terminix, I never took a day off and even when I requested vacation, during my wife’s heart procedure, I still worked every single day. The RD can attest to this, as he saw me on our daily cadence. I also received an Equity Grant, for my hard work and due diligence to our customer base and to Terminix. Terminix has also RECALLED the unrestricted stocks I received. Is this how you treat your employees? Every month, I’d listen to the President speak about the FAMILY of the Terminix Nation, I guess I was the unwanted BLACK stepchild.
Now as for the reason for my unexpected departure. AB was not only a co-worker, but in fact someone I considered to be family. Mere words can’t express my horror at hearing my friend, calling me vile names (Motherf—king Black Bast–d) in front of an associate. My initial reaction was to lash back at him, but I choose to take the higher ground and walk away.
Later that day, I spoke with AB and again was taken back by his vile language, which I realize now was done to trigger a physical confrontation. This did not happen, and I walked away when AB said he pretended to be my friend and could never befriend a “NEGRO”. I’m sure he wanted to say a racial slur, but there again, he wasn’t sure how I’d respond. A person can only take so much.
I often wondered why the associates treated me with disdain and sometimes visible hatred, now I know they were being influenced by AB. No matter how hard I tried to show them they refused to accept me, and it was due to my color. I’m sure upon receipt of this complaint, AB will summon his team of hate mongers and they will lie to save his reputation.
I also am aware that the Branch was on point to meet the metrics and make bonus, which I feel that I’m also entitled to. A search of my employment status revealed that my status is “FURLOUGHED”! Let’s take a look as to why? Could the loss of a Service Manager affect the bonus? I would venture to say YES! Apparently, the South Division is being deceptive and hiding information from upper management. My final day was January 4, 2021, why was I being shown as furloughed in mid FEBRUARY????
I spent 33 years of my life serving the citizens of Arkansas, as a Police Lieutenant, in Little Rock, Arkansas and have never been mistreated like I was at Terminix, due to HUE!
I really cany complain about the pay, I make around 54k a year and work about 30-35 hours a week, but what I can complain about is the horrendous way terminix cares about its employees and more specifically its customers. Without going into too much detail I found a way to manipulate terminix metrics to achieve the desired outcome with my pay., so needless to say my experience is far from normal. A lot of my coworkers are screwed over monthly by terminix and I consider myself as having one of the best service managers in the company. The osp’s and sales/ branch mgrs are the worst. Their only drive is money bo matter the cost.on multiple occassions they harass my customers to spend more money on needless extras. Often times being lied to about magic solutions to their normal pest problems that will cost thousands of dollars extra. The new angle of terminix during tue pandemic is that we aren’t just a pest control company anymore we are. Iw basically contractors…pushing insulation removal and install, gutter caps, attic hatch building and foundation vents, among many other stupid things. The upper management is a complete joke and only care about their own personal metrics so the people above them dont yell at them. It’s basically a trickle down effect. Tje people at the top dont know anything about pest control or customer service but do k ow about squeezing every last cent out of their customers and all of their policies are forced down the ladder until they inevitably get fired with a multimillion dollar severance package and then its onto the next moron with a bunch of new dumb policies and metrics….I could go on forever but this company is garbage just like most of the other big name businesses out there. If you legitimately want to work in this field, work for a smaller local outfit. You wont make as much at first but at least you’ll have your soul intact….mic drop…CW out
My experience with Terminex as an employee wasn’t good at all. I have never seen so many employees and managers so incompetent. The only thing they care about is money. They are big time liars and scam artists. Salesman will go to customers houses and lie to them just to make thousands of dollars and never solve the problem. They told a lady that they could get rid of her squirrel in the attic problem by blowing in new instillation and removing the old. The lie was that the instillation had rodent repellent chemicals in it that would keep them out. (Lie) They charged her $14,000 and didn’t solve the problem. A week later she still had the same issue.Terminex is a complete RIP off and a complete scam. They will take your money and do nothing for you. They target the elderly and single women mostly. Do not let these people near your home, they will rip you off.
A Terminix employee received no support when he tried to report unethical behavior.
[PITTSBURGH, Pennsylvania] Another complaint was registered by a former Pennsylvania Terminix employee. Today, Jessan Jeffries reports that he was forced to resign after the actions of Dan Staab, the Termite Services Manger at his branch, made Mr. Jeffries’s work life a nightmare.
Jeffries reports to Terminix Complaints:
“I was forced to resign my position because I spoke up about the unethical treatment of customers as well as unethical treatment of employees including myself in our branch. Retaliation techniques were used by Dan Staab that directly endangered my life. Human Resources closed the case and said they couldn’t protect me from him. HR suggested I transfer to a different branch location or service master company. None of the positions available were comparable to my position, and I was forced to resign during a pandemic in fear of what my supervisor would do next.”
These are the kinds of stories we hate to receive here at Terminix Complaints, but we get them way too often. The company does not want to hear about or address ethical issues going on within their own branches or at customer service sites.
Are you a current or former Terminix employee who has a story to tell? We want to listen. You can reach out to us here at Terminix Complaints.
Former Terminix Service Technician Urges Customers to Shop Local
“I recently left Terminix because I was tired of the leadership not being able to take responsibility. They worked us to death, and for the pay we werereceiving on the new payment plan, it was not worth it. Terminix took away overtime by cutting our stops short during the week, and working us to death on weekends.
And Terminix didn’t pay me my last production check. I’m fighting them now just to get that money.
I would not recommend this company to work for, or even to use as a service. Call a local business and support them. Not corporate businesses.”
-K. (Former Terminix service technician from Maryland)
If someone asked me to describe Terminix, I would say this entire company is filled with Dishonest, Unethical, Incompetent individuals, that never hold themselves accountable for errors made on their end. So-called “Leadership” and/or “Management,” is an absolute joke.
Before I received an offer of employment with this place, I was on the fence, trying to decide whether or not I should keep my options open, and interview with 2 other well known companies that expressed interest in me (I was confident about both), or accept the Sr. CSR position with Terminix if, or when they offered it. It was like having 3 doors in front of me, and trying to guess which one had the best prize. Unfortunately, I chose to open the door containing nothing more than an illusion of a promising job opportunity, with attainable goals and growth potential. Turns out, the joke was on me.
Had I taken the time to Google, and thoroughly research Current and Former Terminix Employee, and Customer reviews beforehand, I would’ve said, “Thanks, but no thanks”, after they called to welcome me aboard their sinking ship. However, I was desperate to part ways with my previous employer, and didn’t want to continue interviewing, and waiting to hear back from someone else. Now I’ve realized, the quickest and easiest jobs to get, are definitely not the best! Even when it’s a big name, that’s been around for years. Under normal circumstances, $15.00 hourly would be a great salary, but not in this particular case.
I’ve been told Terminix is a Christian organization, but I find that very hard to believe. Businesses that truly honor the Lord Jesus Christ and His Word, do not overcharge their customers for services that haven’t been rendered, and allow their workers (Technicians) to get away with missing and/or cancelling appointments, without keeping customers informed after they’ve wasted their entire day waiting for them to show up, as scheduled and promised. Also, allowing Techs to pull up in front of customer’s homes, get out of the truck, and place notices on doors saying services were completed, simply walk away and drive off….
Not to mention, many customers have been loyal since the 70s, 80s and 90s (GO FIGURE), and also complain that their issues with bugs and rodents either never go away, or worsen after Terminix has “Treated” their homes. Online, there is an entire website dedicated to Terminix Complaints. A former Technician, actually admitted to spraying PLAIN WATER to “Treat” pests with, because products had not been ordered!!
Yet, Terminix is still in business, and somehow, getting away with such behavior/practices.
Terminix has purposely created very hostile and extremely dissatisfied consumers, that actually have the power to ban together, and bring the organization to a screeching halt, but for some strange reason, they won’t. Instead, they make it their duty to call, guess who? That’s right, CUSTOMER SERVICE! Just so they can vent, and release every morsel of their anger on those of us who are only trying to earn an honest living, while working for an awful company.
I was hired into a class of 60 people to work remotely due to Covid19. We were the first class to be “Trained” from home. It was 5 weeks of Virtual “Training”, that consisted of constant system issues between myself, other classmates, and “Trainers”, alike. The class was rushed, and I emphasize RUSHED, to complete Modules, watch company Videos, complete 3 “Phase Packets”, and “Skill Checks” that were suppose to prepare us to take calls by week 2 of, “Training”.
They built us up to be “Rock Stars”, hoping they could brainwash everyone into believing we had all of the necessary tools and knowledge we needed, while trying to make themselves look good as, “Trainers”. Then, they threw is to the wolves, with minimal support in our Group Chats. About 15 people ended up quitting before “Training” was over. Maybe more since then. The entire process was poorly orchestrated, and created nothing but stress and confusion for everyone involved.
The calls were back to back, with no time in between to take a breath and gather yourself, before and after a nasty, hateful, unreasonable customer had been yelling and cursing at you, and attacking your character, without even taking into consideration that you didn’t cause their problem. Even after you’ve managed to satisfy them, which is rare, they still continue to hold you captive in the line, so they can rant on and on about how terrible Terminix treats their customers, expecting you to have the authority to change the company’s unorthodox ways! Sounds fun doesn’t it?
To add insult to injury, Supervisors constantly force CSR’s to offer CTVs, aka Creative Leads (Free Inspections), to the same customers the company has infuriated, and Re-sell the value of the Sales Agreements, when a customer wants to cancel due to high renewal prices they refuse to pay, all because of the bad service they receive! On top of that, there’s an obligation to Cross Sell additional products/services.
When I was interviewed, I was told I wouldn’t have to worry about anything in regards to Sales, because the “Sales Department” generates the company’s revenue. That was a huge LIE! While the CSRs are doing all of the selling, re-selling and generating leads, what are the Sales People actually hired to do?
Then, there is extreme pressure placed on employees to meet Metrics, that are pretty close to impossible. Considering the fact that we had to keep placing customers on hold because we couldn’t find the answers, or get questions answered in a timely manner from our “Support” in Group/Team chat, because everyone had complex calls at the same time. Still, we had to maintain a Low Hold Time…..
Also, we were warned about using After Call. For one thing, this company continues to use DOS, which makes it difficult to quickly notate accounts when you have to press F1, F2, F3, F10 to back out, etc., just to perform the simplest actions. With all of the money they TAKE from customers, I would assume Terminix would be able to invest in modern systems that run smoothly, and help employees to serve customers more efficiently, versus providing systems that constantly kick us out while we’re on a call, or worse yet, making it impossible to record punches so we don’t have to rely on our “Supervisor” to correct time sheets each week, before the next pay period begins.
FYI Terminix, the year is 2020, not 1980. We’re talking about a 40 year difference. Technology has come a long way since then…..
They have a bad habit of trying to blame their faulty systems on employees. They will readily claim our internet speed is too slow, and we need to call our provider. Well, if that were true, everyone wouldn’t be reporting the same system outages in chat, and having to constantly reboot their PC’s, unplug and plug their headsets back in every single day, now would they?
When I finally realized I could no longer contend with all of the chaos, and stress that came with being employed at this circus called Terminix, I emailed my so-called “Supervisor” (Marcus Blake) to let him know I was resigning, and why. He acknowledged my resignation and told me he notified “Leadership”, and would let me know when the IT worker would be in the office so I could return the equipment, and said if I needed anything in the meantime, to let him know.
Well, in the resignation email, I sent him a screen shot of my time sheet, informing him of the punches that never went through, and what needed to be corrected. Since he failed to address it, I sent him a 2nd email, asking him if he had the chance to fix it, and whether or not my final pay check would be Direct Deposit. He never responded. Mind you, I was still waiting to hear back from him in regards to when I could return the equipment.
I sent him a 3rd email, and still received no response. So, it dawned on me that this lazy, weak, worthless, unprofessional, candy a** excuse for a “Supervisor”, decided to completely disregard me. How low can you get?
Feeling anxious about the final fruits of my labor not being recorded properly, and fearing they would pull a fast one, and try to penalize me for holding on to their equipment, I found myself jumping through hoops, trying to get in touch with “Leadership”, just so I could find out about my pay, and get their equipment back to them.
I FINALLY got through to someone who did address my concerns, with no real apology given for the unprofessional behavior I had to contend with. I received the correct amount of pay via Direct Deposit, and I was able to take their equipment back to the office, and wash my hands of this no good company.
The funny thing is, I actually thought I made a hasty decision after resigning, and wanted them to consider taking me back, lol! In that moment, I panicked and briefly lost my ability to think sensibly. Let’s face it, times are difficult and money is needed.
Now, I realize I was right the first time, and no amount of money is worth dealing with that magnitude of stress, at the hands of such a cold, unorganized, and dishonest organization that only cares about $$Money$$.
Service Master had the audacity to send me an Exit email, asking for my Feedback as a former employee. I wasted no time deleting it. At this point, I would never in this lifetime or any other, want to work for them again. Terminix has very high turn over for so many reasons…..
So during the whole virus thing we are still out there working risking getting the virus while corp. is working from home home . while we are all struggling financialy and some of our spouses are out of work terminix has not done a damn thing this whole time. why dont they have us stop paying for gas ,which by the way is the lowest its been in 15 yrs. Why dont they supply the branches with face masks, all we get is smoke blowing messages on our ipads and not once was there a thank you for being out there. i guess we all know now who we are working for