Author Archive for Jennifer Campbell

One Texas Homeowner’s Story: Short and Sweet

Here at TerminixComplaints.com, we receive so many stories from people who have been hurt by Terminix or people who have worked for the company and want to tell us what it was like. People submit stories about horrible pest infestations, unfair work practices, botched repairs, and more. We have seen or heard it all.

But can a submission to TerminixComplaints.com be a complaint, tell a story, and be funny all at once? Houston, Texas, native Eugene Acly has given us just that with his recent post to our site.

 

Mr. Acly’s story is one where the solution turned out to be worse than the problem. Imagine that!

Has Terminix made a tough situation worse for you? You can share your story with us.

Of Mice and Moles . . . a Homeowner Caught in Terminix’s Trap.

Recently, Dawn Moore of Willingboro, New Jersey, reached out to TerminixComplaints.com with a story to share with us. Her tale begins with the discovery of mice in her home, but what follows is what many of us know as the tricks of Terminix’s trade.

Dawn tells us:

“My husband at the time saw a mouse in the master bathroom. When he told, me I was terrified. I never lived with mice and always said I never will.

So I called Terminix.

They came out the next day. The guy was very nice, did the estimate and then the next guy came out the next day to do the service. After he did the service with the traps and patching up holes, we never saw anything else . . .until exactly 8 months later.”

After discovering more evidence of mice, Dawn went back to the people who were supposed to help her.

“I called Terminix and got someone on the line, but she was looking for my account for 10-15 whole minutes and couldn’t find it. And then she hung up on me and never called me back. After seeing naughty stories I understand why I was treated the way I was. I found out when the guy came the first time, he forged my signature for a two-year contract that I never agree to. Once I found that out via an email I received I called Terminix and they canceled that and gave me my money back. I was wondering why all these hunks of money were coming out of my account. Actually it was a quarterly service.

They were liars, and they are cheaters. They seem so nice once they come to your house but they have an agenda to get more money for themselves and the company. I also have a mole issue in my yard and they convinced me to sign up for two-year contract. Once I signed up for that contract,I called and they will come out and put these worms in the ground. And they were only allowed to put a certain amount of worms that did not even cover my backyard. I’m like this is defeating the purpose. Then another Terminix guy came out and said both the neighbors on the sides of me need the contract as well because they have moles too. I said well I wasted my money, and he just looked like “yes, you did” and left. I called and cancelled that contract because that was $956. Such a waste of time, such a waste of money.”

We hear from folks like Dawn a lot around here. Has Terminix wasted your time and money? We would love to hear your story.

Intimidation at Local Branch Forces Terminix Employee to Resign

Intimidation at Local Branch Forces

Terminix Employee to Resign!

A Terminix employee received no support when he tried to report unethical behavior.

[PITTSBURGH, Pennsylvania] Another complaint was registered by a former Pennsylvania Terminix employee. Today, Jessan Jeffries reports that he was forced to resign after the actions of Dan Staab, the Termite Services Manger at his branch, made Mr. Jeffries’s work life a nightmare.

Jeffries reports to Terminix Complaints:

“I was forced to resign my position because I spoke up about the unethical treatment of customers as well as unethical treatment of employees including myself in our branch. Retaliation techniques were used by Dan Staab that directly endangered my life. Human Resources closed the case and said they couldn’t protect me from him. HR suggested I transfer to a different branch location or service master company. None of the positions available were comparable to my position, and I was forced to resign during a pandemic in fear of what my supervisor would do next.”

These are the kinds of stories we hate to receive here at Terminix Complaints, but we get them way too often. The company does not want to hear about or address ethical issues going on within their own branches or at customer service sites.

Are you a current or former Terminix employee who has a story to tell? We want to listen. You can reach out to us here at Terminix Complaints.

 

Terminix Storytime: the 12 Magic Words

Terminix Storytime: the 12 Magic Words or How Knowing 12 Words From the Termite Code Exposed Terminix’s Current Massive Claim Denial Fraud (and Shut Down Terminix’s National Claims Director)

Terminix has a guy who decides whether your claim gets paid.

Actually, Terminix pays this fellow to come up with the bogus reasons Terminix won’t/can’t pay your claim. His job is to trick you into thinking that your claim is not covered. In fact, Terminix’s guy was so good at tricking customers as a Terminix manager along the Gulf Coast that Terminix put him in charge of denying termite claims nationwide.

Terminix’s National Claims Director is Jeff Curtis. As claims-squasher-in-chief, Mr. Curtis rolled into a June 19, 2020, arbitration trial in Mobile, AL, with an air of distinct self-assuredness. His chest was puffed out like Barney Fife on those old episodes of Andy Griffith when Barney thought his intellect had allowed him to out-wit those around him.

Mr. Curtis declared with confidence that Terminix had validly denied a homeowner’s claim for $3,000,000 because the new owner was not entitled to transfer of the prior owner’s termite damage repair bond. Curtis explained that a clause in Terminix’s form agreement says the buyer must request a bond transfer before the property sells. This was his excuse for Terminix denying the claim for a home that had been destroyed by termites while under bond with the pest control giant.

Barney is on the case!

Since many folks do not see their inspection report until just before closing – or often at closing – it usually means the family has minutes or a day during one of the scariest and busiest times of their lives to make a transfer demand. Plus, we all know Terminix does not even allow customers to call the branch that services their account. So demanding that transfer to comply with this tricky clause is next to impossible.

At the trial, Tom Campbell Campbell Law made Curtis reaffirm that this is Terminix’s practice several times. Each time Mr. Curtis became more vociferous in his position that the clause was valid and justified; so much so that he ultimately became frustrated. Mr. Curtis declared that there was nothing wrong with Terminix’s denial of the claim for this reason (the sketchy transfer reason). Why was there nothing wrong? Because Terminix does it all the time!

That was the point when “Termite Tom” Campbell pointed Curtis to a clause required by Alabama’s state Termite Code on all presale inspection reports. Mr. Curtis scoffed that he knew the Code. 

In fact, he bragged that he also wore “another hat for Terminix” as their Regulatory Liaison. That means Curtis is the guy who is supposed to know the regulations so well that he can argue not only with lawyers  but also with the regulators themselves about how the state code should be interpreted and applied.

And just what was the clause Campbell made him read? 

Jeff Curtis, Terminix’s Guy

The clause – part of Alabama’s Termite Code – says that a consumer has the absolute legal right to demand that an existing bond transfers to the buyer up to and including the date that the current bond expires.

Like Griffith’s Barney when his bravado gets exposed as bluster, Curtis wilted with humiliation. His shoulders curled-in. He looked to the Terminix lawyers with the obvious hope that they had some way out for him. They just stared in disappointment at their “star witness” who had just blown-up the only defense of Terminix’s scam that the lawyers had been able to muster.

Curtis had just blown the case wide open by admitting that Terminix had cheated many more families than only the plaintiffs in the case being tried.

This all-too-true story proves two important points that a Terminix victim should consider. First, Terminix’s highest officials will cheat you if they can, and you should be suspicious of any reason they give to limit or deny your claim. Second, you should not go up against them without having an experienced lawyer on your side who handles termite damage claims all the time and who knows the nooks and crannies of the Termite Code like the back of their hand.

At this trial, Campbell Law had four of its lawyers scouring the record during trial. When Mr. Curtis made up this illegal excuse for denying the claim, Campbell said he saw the three other lawyers stiffen. He explained, “I was happy for the client of course but also happy to see that our rigorous training had paid off. Each of our lawyers knew the witness had admitted a scam that had the six billion dollar company caught in an inescapable trap.”

Campbell Law PC has offices in Mobile and Birmingham, Alabama, and Campbell Law associates with licensed lawyers in other states to help victims nationwide. You can reach the termite team toll free at 877-586-7582 or TermiteTeam@TermiteTom.com

www.TermiteTom.com

www.TermiteLawyers.com

www.TerminixComplaints.com

Terminix Employee, a Concerned Father, Tells about Toxic Work Environment at Terminix

Current and former Terminix employees often contact TerminixComplaints.com to reveal the unfair working conditions, share the unethical business practices, and more. In this time of uncertainty, it appears Terminix still cares less about their people than it does their bottom line.

On the condition of anonymity, a Terminix employee working in New England contacted us and shared his story. We’ll call him “JC.” From what he tells us, the way Terminix has approached their employees during the COVID-19 crisis seems to threaten their financial security, their wellness, and their job security.

Photo by L. Arning (Unsplash)

“How about how Terminix can tell us we are not getting our raise on April 1st as promised (it’s been frozen until October 1st) during the covid-19 pandemic, when families are especially stressed financially? Technicians are told to come to work and do the exterior service whether or not the customer approves it. We are so-called “essential.” Preventative pest control. Really? Some pest control, I agree, is essential, but preventative, I don’t think so.

Then there’s the stress of walking into homes, not knowing what you’re going to come in contact with, because not all the jobs are exterior. And Terminix is going to say, sorry your wife or husband is not working right now, but we can’t afford at this time to provide you a maximum of 2% increase in your paycheck. I work in an office all day. Thank goodness for sanitizing wipes to wipe down the door knob every time someone goes in and out. Oh wait, I ordered them but they’re on backorder and who knows when they’ll come in.

Not to mention, just before my son’s doctor ordered my son get tested for covid-19, my immediate supervisor said to me and I quote, “Just between you and me, anyone who goes out for this pandemic, it will count against them.” Hmmm.. I wonder how this will affect me? On our monthly meeting via phone, the first thing out

of his mouth is soon this whole Corona thing will be over and we’ll all look back and say, “wow did we overreact!”

This is just the most evil company I’ve ever worked for. I’ll be looking for a new job while in isolation waiting for my son’s results. Don’t get a job here.”

Are you a good employee treated poorly by Terminix? Are you a good person who was asked to do questionable things by the company? Do you have a story like JC’s that exposes Terminix? We’re listening. Tell us here.

 

Photo by Liam Arning on Unsplash

Mobile Sheriff Collecting Terminix Assets to Pay Widow Terminix Defrauded

Termite Tom Now in Possession of Terminix’s Mobile Area Computers after Sheriffs Raid Terminix and Seize Computers, Tablets, and Hard Drives

March 30, 2020 (Mobile, AL) EDITED: The following story has been edited to correct mistakes of fact. It’s a story that makes most decent folks shake their heads: a giant pest control company fails to protect the home of an elderly couple, refuses to make it right when their home is destroyed by termites, and then bullies the widow after her husband dies. The happy ending should  come when “Termite Tom” (Tom Campbell of Campbell Law PC) secures a $1.7 million judgment for the widow, but the kicker is the crooked company still refuses to pay.

This story is all too real. Terminix was found guilty of defrauding an elderly couple, they lost the appeal, and they still didn’t pay. While Terminix drug out the case, the elderly husband died. Terminix told the 82-year-old widow to take a terrible settlement offer and warned her that she might die without ever getting paid if she did not. Terminix’s lawyers threatened they would be “be aggressive” in all of the cases brought by Termite Tom, and they bragged that they would never pay a victim more than $1,000,000.

Mobile County Sheriffs removing assets from Terminix offices.

On Monday, March 30, the Mobile County Sheriff’s office served a writ of execution, which allowed it to seize computer equipment, hand-held devices, and other hard drives as a consequence of Terminix refusing to pay the final and binding arbitration award due to the widow.

As many in the Gulf Coast area know, Terminix has been under scrutiny for drastically raising its annual renewal premiums in an attempt to run off customers who might have potential claims against the pest control giant. According to Campbell, “This time Terminix has gone too far in refusing to pay the final judgment from an arbitration to an 80-year-old widow from Mobile.” 

“Terminix has raised a lot of powerful eyebrows by increasing annual renewal premiums – sometimes by tens of thousands of dollars,” says Campbell. “Rather than providing the services it promised to provide, was already paid to provide, and was sometimes ordered by the regulators to provide. Terminix chose instead to run off tens of thousands of customers in the area.” Campbell knows that exacting justice against Terminix for his elderly client will pave the way for justice for future homeowners harmed by Terminix.

According to Campbell, the Alabama Attorney General’s office has begun seeking information from Terminix and other sources regarding what is likely a violation of Alabama’s Deceptive Trade Practices Act. Campbell hopes Attorney General Marshall will not let Terminix abuse the tens of thousands of customers that the company abandoned: “My law firm has offered to help with these efforts in any way we can, provided that the relief sought makes whole every homeowner that Terminix cheated.”

The first of many seizures at Terminix offices across Alabama.

Termite Tom urges homeowners to encourage their local District Attorney and the Attorney General to use the full power of the law to protect the citizens of Alabama. He says, “Our elected officials have the responsibility to hold this multibillion-dollar company accountable, a company that, on many occasions, has not only failed or refused to follow the applicable rules and regulations, it has knowingly disregarded orders to comply by Alabama’s regulatory agency.”

Campbell Law PC has handled cases against Terminix and other pest control companies across the U.S. for over 20 years. You can follow them on Facebook and connect via LinkedIn. During the current period of social distancing, Campbell is available for Zoom and telephone interviews: please contact Jennifer Campbell Ellis (jencampbellellis@gmail) for scheduling. Termite swarm season is rapidly approaching. If you have a question regarding a termite infestation, termite damages, or a termite claim, you can contract Termite Tom and his Termite Team at 205.278.6650 or at https://campbelllitigation.com/contact/.

Follow these links for the full text of arbitration award and the full text of the judgment.

Terminix: a History of Fraud, a Forecast of Trouble

ServiceMaster’s Newest Remedial Proposal Will Likely Create More Liability Issue for ServiceMaster and Terminix, says Campbell Law, P.C.

To try to curb its future termite damage claims problems, ServiceMaster reported to its shareholders that it had implemented several remedial programs at Terminix.

At that time, Tom Campbell, president and founder of Campbell Law P.C., a consumer fraud law firm in Birmingham and Mobile, Alabama, stated his opinion that “these so-called ‘remedial programs’ would create additional legal problems” as it relates to TMX’s termite damage claims. 

Campbell first noted that Terminix’s “contention that Formosan activity was limited to Mobile and Baldwin County because of the weather or unique soil conditions is simply not true – as there is nothing unique to Mobile and Baldwin County when compared to many other areas across the Gulf states.”

“Second, hiring a claims agent that is under TMX’s control: 1) to masquerade as a third-party administrator; 2) to deny legitimate repair estimates; or, 3) to force customers to sign full releases before any repair work has even begun, much less before it is finished, is not a legally permissible way to reduce home warranty claims,” reported Campbell. 

Photograph of Termite Damage in home under TMX Contract

“Finally,” Campbell opined, “TMX’s targeting of thousands of customers in Mobile and Baldwin County with drastic renewal rate increases to run these customers off was just using one wrongful act to cover up another alleged fraud.” 

At the rolled out these drastic rate increases, Campbell warned that this so-called “fix” was likely a deceptive trade practice violation in and of itself, and that the ploy would draw the attention of the State’s Attorney General and local District Attorneys.  

According to Campbell, “TMX’s perceived cover-up has done just that.”  

“Now,” states Campbell, “from a purely legal standpoint, the real question is whether and to what extent a DTPA lawsuit will be handled out of Montgomery as opposed to locally, and, to what extent will government lawyers request or get assistance from attorneys with decades of experience dealing with termite litigation.”   

According to Campbell, “SERV is preparing to implement yet another ‘remedial program,’ focused again on Mobile and Baldwin County, Alabama. It is said that SERV will be turning Mobile and Baldwin County into its own ‘Region,’ to be run by TMX employee, Clint Downing, with the lofty goal of retreating approximately 17,000 homes in Mobile and Baldwin County by year’s end.” 

As a lawyer who has focused essentially his entire practice on termite services litigation, Campbell opines that “[e]ven if purchasing a fleet of service trucks and hiring, training, and supervising hundreds of new employee were not a technical and logistical nightmare, from a consumer protection standpoint, such a ‘remedial program’ would likely create even more liability issues for TMX in the long run.”   

According to Campbell, “this would only highlight the fact that, rather than fixing its customers’ incomplete or worn off barriers, TMX chose instead to run off as many customers as possible. Now, retreating only the homes of those remaining customers with the financial wherewithal to survive TMX’s blatant assault makes the problem worse from a legal standpoint for TMX, not better.”

“I believe that only retreating the homes that TMX hasn’t runoff would be viewed as conceding what I have been saying for years – that TMX has consciously put ALL of its customers at risk of catastrophic termite damages, not just those in Mobile and Baldwin County,” Campbell opines.

Finally, Campbell notes that, “if implemented, TMX’s new remedial program will beg the questions: 1) How and when is TMX going to fix and replace incomplete and worn off barriers for ALL of its customers across Alabama, including those who were wrongfully run off?; and 2) When will TMX fix and replace incomplete and worn off barriers in the other 47 states where it sold termite guarantees and promised to apply necessary chemicals free of charge for the life of the contract?”

If you have any concerns about the services provided under your termite prevention contract or a story to share about your experience with Terminix, contact a lawyer at Campbell Law, P.C. 

Campbell Law, P.C. has handled cases against Terminix and other pest control companies across the U.S. for over 20 years. Campbell Law was once again deemed one of the “Best Law Firms” by U.S. News and World Report. The firm currently has eight trial lawyers and a professional staff of paralegals, legal assistants, artists, and law clerks, who work almost exclusively on termite fraud cases. Contact them at 877-586-7582 or https://campbelllitigation.com/contact/

 

Mississippi Pest Technician Says Terminix is Terrible

 

Mississippi Pest Technician Says Terminix is Terrible: Another Terminix Technician Blows the Whistle

Let’s call this Terminix employee working in Pascagoula, Mississippi, “John.” Here is his story.

“I currently work for Terminix as a Residential Pest Technician. Where do I start on why this is the worst job I’ve ever had in my life?

I guess I should start with the pay. The current pay plan at Terminix (which was newly implemented in May of this year) is possibly the biggest scam going. I’m certain that the new pay plan is designed to completely screw employees out of money. The new pay plan is a grading scale that uses metrics that determine what percentage of your commission you actually get to keep. There are five grading metrics that go into the pay plan: 1. Missed stops; 2. Cancellations;  3. NPS surveys given to customers; 4. Route completion for the month; 5. Manager score of your performance known as “work flow.” This system sets technicians up to fail.

  1. Here’s the problem. Missed stops are often out of our control. It doesn’t matter if a customer reschedules that day, or if its raining, or if the call center or your manager or route planner schedules something wrong, or if the scheduler made too many appointments to physically complete. Any missed stop for any reason is considered the technician’s fault. Boom. That is a direct hit to your pay.
  2. Cancellations are often something you can’t control as well. Customers cancel for all sorts of reasons. Some can’t afford to pay for the service anymore usually because of lost job or they don’t feel they need the service anymore. Often times though, it is because they are frustrated with rate increases or unhelpful customer service agents or managers. It doesn’t matter if the customer is moving or even if they have passed away, the company will view it as your fault you lost a customer.
  3. NPS is the survey the customer gets after the service is completed. The survey lets customers rank the service on a scale of 1-10. 8 is a neutral score that basically means nothing. 9 and 10 are the only positive scores you can receive. Anything below 8 is detractor and affects your pay. Often bad surveys will mention how they love their techs but then give a low score because of billing issues or promises that are not kept by management.
  4. Route completion for the month is almost impossible. They expect 99 percent completion to get full commission for that grading metric. But because of poor planning and missed stops and cancels, that is basically impossible to accomplish.
  5. “Work Flow” is your manager’s opinion on if you follow the work flow steps set by the company. A 5 in this metric is the only good score you can have. Guess what? Managers do not give 5’s. I find it crazy because they never, and I mean never, come out into the field to observe or help you at anytime, so how they know if you’re following the work flow is beyond me

To make commission, only paid schedule stops make you money. But on any given day you can have multiple free extras scheduled, and your manager can come up with any bull$*** reason to have you come to the office before work starts or after it ends. You are also required to call customers two days in advance to confirm appointments on your own time. You are responsible for collecting suspended accounts like a collections agent. Even if you do manage that, good luck getting your manager or the call center to not screw up the processing of said payment.

I work anywhere from 50-60 hours a week, and at the end of the month I’m barely making minimum wage. However, you are told you can sell services to make more money for yourself, but more often than not, your manager will key it in under themselves and steal any commission you may have earned. Human Resources at Terminix is a complete joke. They are definitely in cahoots with corporate. They are completely unhelpful with any concerns or needs you may have.

This company is so corrupt and unethical it’s not even funny. I‘m not even gonna get into the termite side of Terminix. That would be a ten page essay of how they screw honest people over daily.  If you are considering taking a job with Terminix or hiring them for a service, just don’t. There are plenty of local companies that wont treat you like a cash cow.”

This story came straight from an anonymous Terminix employee. Boy, does this sounds familiar: forcing workers to achieve unreasonable quotas, terrible customer service, poor treatment of employees. And “John” hints at the company cheating its customers. What’s your Terminix Story? Tell your story HERE.

Current Terminix Employee Warns, “DO NOT HIRE TERMINIX!”

Current Terminix Employee Warns, “DO NOT HIRE TERMINIX!” (submitted by Anonymous in New England)

“Johnny” has been working for a small pest control company in the Northeast for some time now, but he has a new boss: Terminix. You can read Johnny’s story below.

“Terminix recently acquired a few companies in my area. My co-workers and I were also acquired as part of that buyout. It’s been a nightmare since. We are expected to not only do the home inspections and treatments (15-18 per day), but we are expected to schedule the customer and make pre-calls and post calls to customers. 

When Terminix acquired my former employer, the customers of the former company were not properly informed. Some received a generic email stating “Welcome to the Terminix family” and others received nothing. Customers would call with an issue, and they wouldn’t get a call back. I began giving customers my work email and work number so that they can reach me directly. I’ve been working with these customers for some time now, and I try my best to keep them happy, but it can get so overwhelming.

We’re doing between 15-18 services per day, to then come home and schedule people and call them. I wish we had more support. Some of my co-workers got screwed on pay. They worked over 40 hours and got a check for two weeks totaling less than $300. This hasn’t happened to me yet, but the moment it does, I’m gone. I work too hard to get screwed.

I can go on and on, but I’m just tired right now. I just worked a 12 hour shift in 98 degree heat, and I can barely keep my eyes open, but word of advice to any potential customer: HIRE A REPUTABLE LOCAL COMPANY. DO NOT HIRE TERMINIX!”

This story came straight from an anonymous Terminix employee. Boy, does this sounds familiar: forcing workers to achieve unreasonable quotas, terrible customer service, poor treatment of employees. Do you think Terminix employees can conduct complete termite inspections and adequate pest control treatments with 15-18 appointments each day. (They can’t.) What’s your Terminix Story? Tell us HERE.

Terminix Desperately Tries to Disqualify Their Biggest Threat. Fails.

Terminix Tries to Disqualify Their Biggest Threat and Fails.

UPDATED: November 2, 2020 In a decisive victory for Alabama homeowners and businesses, Terminix has failed to silence its biggest critic and biggest threat: Termite Tom Campbell of Campbell Law PC. On October 30, 2020, the Alabama Supreme Court unanimously rejected Terminix’s claim that Campbell Law should be disqualified from representing the victims of its fraudulent termite practices because of alleged violations of the rules governing lawyer ethics. All of the Supreme Court justices agreed that Campbell Law PC did not violate any ethical rules by hiring the company’s former branch manager to assist with claims against the company. Campbell has vowed to continue his relentless pursuit of justice for Alabama consumers from Terminix’s fraud. Terminix recently reserved hundreds of millions of dollars to pay current and future claims. (***AL Supreme Court Judgment attached below.)

On Monday, June 17, 2019, Terminix lost their most recent effort to silence Campbell Law PC when a Baldwin County, Alabama judge denied its two hundred page motion to force Campbell out of Terminix fraud trials. Evidently, Terminix is worried: Campbell Law knows too many of their dirty secrets.

Terminix recently asked a court to disqualify Tom Campbell and Campbell Law PC from representing its customers, arguing that Campbell Law knows too much about Terminix’s fraud–essentially that he wins too many cases against Terminix and that he recovers too much money for the clients harmed by Terminix. The pest control company’s lawyer, Chris King of Lightfoot, Franklin and White, complained that Campbell has former Terminix technicians and managers testify about the frauds that its home office forces branches to carry-out, and consequently, the company cannot get a fair trial. Campbell Law argued that exposing Terminix’s fraud leads to fair results that Terminix dislikes.

Twenty-seven months after one of its former branch managers began working for Campbell Law, Terminix filed a motion to disqualify Campbell Law from representing people who were harmed by their practices. Terminix essentially made two arguments: 1) that its former manager was exposing Terminix’s fraudulent practices in his testimony and 2) that Campbell Law may have been given “top secret,” confidential information because it had copies of Terminix’s “ASPIRE” Service Manuals. In fact, Terminix complained that CAMPBELL LAW KNOWS SO MUCH ABOUT TERMINIX’S FRAUD THAT IT’S JUST UNFAIR! 

Terminix’s attorneys needed to do better homework. The service manuals in question are hardly top secret: any quick search of Google will reveal copies available on Amazon and eBay for around $35. Plus, if the new lawyers Terminix hired had bothered to talk to their client or to even read the court files from prior losses, they would have discovered that Terminix handed-over the manuals to Campbell Law decades ago, and they would have also known that a judge said Campbell Law could use the manuals for any case in America.

After losing a case to Campbell Law that resulted in a 1.7 million dollar award to one of Campbell’s clients, the effort to discredit Tom Campbell and his firm took-off once again. This is simply Terminix’s latest attempt to prevent Campbell Law from representing Terminix victims. Trying to get rid of Campbell and his decades-long knowledge of Terminix’s wrongdoing is not a new ploy by the defense for the pest control giant. Tom Campbell has been suing Terminix continuously since the 1990’s. During that time, Terminix has used – and later dropped – six high-powered law firms to defend the fraud cases in Alabama. It is now on its seventh law firm. 

Rather than clean up their act and treat their customers honestly and fairly, Terminix would rather get that pesky little law firm off their backs. Terminix has unsuccessfully sued Campbell’s firm, asked the Alabama Bar Association to take away Tom Campbell’s law license, and repeatedly lost motions to disqualify Campbell. Terminix continues to fail at these attempts to silence Campbell though losing has not deterred Terminix from  continuing its fraudulent practices anymore that losing causes them to quit trying to get rid of the lawyer who keeps beating them. 

Terminix seems to be under the odd impression that it can claim that its fraudulent practices are protected “trade secrets,” and that whistleblowers from Terminix should not be able to sound the alarm against them. The practices that Terminix routinely uses to cheat their customers and then to cover up the evidence of their fraud cannot be compared to justly confidential company information. In fact, Campbell provided testimony to the Court that Terminix’s fraud is so shameful that Terminix’s CURRENT employees often refer homeowners to the law firm. As Campbell pointed out in opposition to the motion, most Terminix employees hate doing bad treatments, selling bogus service, and making shoddy inspections. Sometimes good-hearted people will send Terminix documents to Campbell because the employees or former employees want the company to be held accountable for their actions.

If you are a current or former Terminix employee who wants to tell your story, Terminix cannot stop you, and Tom Campbell wants to hear it. 

If you have been hurt by Terminix’s bad conduct, Terminix cannot stop you. Feel free to reach out to the team at Campbell Law by phone or email. 

Although may try to keep trying to stop Campbell Law, Termite Tom and his team will keep fighting back against Terminix and for you. Campbell Law PC has eight lawyers and a dedicated staff of paralegals who do almost nothing but represent consumers and businesses with claims against pest control companies all across America. 

TOLL FREE: 877-586-7582. E-mail: TermiteTeam@CampbellLitigation.com

***Follow this LINK to read the full decision from the Alabama Supreme Court.